Love Warranty
A transparent, technology-driven vehicle warranty platform — entry-level cover, comprehensive True Love protection, and an AI-assisted claims engine that pays fairly and predictably.
Vehicle warranty is an industry built on opaque underwriting, sales-led commissions, and rejected claims — and dealers and customers were paying for it.
Most warranty providers focus on distributing policies and outsource claims, underwriting, and fund management to people the dealer never sees. The result is inconsistent claim outcomes, brittle pricing, and a relationship that quietly damages the dealer's reputation every time a claim is denied. Dealers had no visibility on warranty performance, no transparency on fund health, and no way to defend the customer experience attached to their forecourt.
A technology-led warranty platform built on transparent fund management, AI-assisted claims, and dealer-grade reporting.
Two warranty products — an entry-level cover bundled with vehicle sales and the comprehensive True Love Cover for upsell — sit on top of an internal platform that handles registrations, claims processing, fund forecasting, and dealer performance analytics. The claims engine ingests inbound claims from email, telephony, and a public form, uses Claude to extract structured facts from unstructured claim packs, applies policy logic, and drafts handler-ready outcomes. Dealers see exactly how their fund is performing in real time.
Frontend
- Next.js
- React
- Tailwind
Backend
- Next.js API
- Node
- TypeScript
Database
- Supabase
- Postgres
- Prisma
AI
- Claude (Anthropic)
- OpenAI Whisper
Integrations
- Aircall
- Gmail API
- Resend
- DVLA VES
Re-architected the commercial model around long-term fund sustainability rather than sales-volume incentives. Every product, claim policy, and reporting surface ties back to fund health.
Shipped the entry-level warranty bundled with vehicle sales and the upgraded True Love Cover for upsell — designed so dealers can include cover with every car and grow margin without extra admin.
Built the Love Warranty Claims Scanner: inbound claims from email, Aircall, and a public form flow into a Claude-powered extraction layer, get assessed against policy, and arrive on a handler's desk with a provisional payout and drafted comms.
Per-dealer dashboards on warranty performance, claim exposure, and fund forecasting — so dealers can manage warranty as a business line, not a black box.
Layered a D2C channel on top of the dealer platform so vehicle owners can buy and renew protection directly — with the same fund discipline behind it.
Love Warranty operates as a technology-enabled warranty provider with structured fund management, AI-assisted claims, and dealer analytics — covering a £1.5–2bn UK market.
The claims platform is in production at claims.lovewarranty.com, processing claims with full audit trails, telephony integration, and AI-extracted fact packs. Dealers get the transparency the industry historically refused to provide; customers get a claim experience that pays out when it should.
Love Warranty earns through warranty product margin, claim handling, and the dealer platform. Recurring premium income, a structured fund-management model, and the dealer technology layer combine to give the business the durability that traditional warranty providers lack.
Commercial breakdown
- Model
- Warranty + platform + claims
- Status
- Live · scaling
- Revenue
- Premium income + dealer platform
- Ownership
- Founder
We needed a warranty partner who would actually pay claims and tell us how the fund was performing. Love Warranty was the first one that did both.
Independent dealer · Group operator, southern England